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Return Policy

Last Updated on June 1, 2023

Product Purchase and Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the products or anything else on the order, please contact us immediately for further instructions. 

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Size Exchanges: Because we offer print-on-demand products, returns for size exchanges are not offered. If you need a size exchange, you would need to place a new order at your expense for the product in another size. 

Digital Products and Services

You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.  We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.

Unless otherwise stated in writing with respect to particular Services offered for sale via this Website, Maximum Change abides by a strict, no refund policy on digital products and services. By accepting these Terms, You agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of the Services offered via this Website. 

If you have subscribed to a month-to-month subscription, you may cancel at any time. Please be advised, that the cancellation of the monthly subscription is effective at the end of the current paid term. Due to the digital and/or educational nature of the digital products and services offered by Maximum Change, there are no refunds regardless of the usage of the product or service. To cancel your subscription please CONTACT US.

All training, digital, and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal, please CONTACT US

Please be advised that any and all agreements for downloadable/digital or on-demand digital products are NOT subject to cancellation, refund or store credit. We do not offer or accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. You agree to all Terms of Use and this Terms of Purchase and Refund Policy. You further agree to not do a chargeback for any services rendered, or for digital products that have been delivered.

Canceling or removing the credit card on file does not automatically cancel your subscription and violates the terms of the agreement.

There is no refund on any digital products. You will receive access to the digital products for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact Maximum Change immediately at 513-399-7247 during the hours of 9 AM – 5 PM EST, Monday through Friday, so we can resolve the issue. You may also email us at The purchase of training modules does not grant rights to the buyer to share, reproduce or resell the product in any way.

​You agree to pay all charges or fees at the prices then in effect for your purchase, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase.  If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.

Value-Added Tax

In line with the European legislation specific to Software as a Service (SaaS) businesses, we have to claim the Value-Added Tax (V.A.T.) for all our customers based in the European Union (E.U.) as long as we don’t have their intra-Community VAT number in hands. By default, we are claiming the local V.A.T. unique to each customer’s EU country (VATs rates may evolve over time).

Governing Law

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Ohio applicable to agreements made and to be entirely performed within the State of Ohio, without regard to its conflict of law principles.


Headings are for convenience only and have no legal or contractual effect.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please CONTACT US.

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